Are your policies and processes well designed and documented...

...or are you leaving quality to chance?

Our Evaluation Approach

Process - What is the scope of process standardization?  What is the efficiency and effectiveness of the current process?

Organization - How is your company currently organized to manage and optimize this particular process?

Knowledge - What visibility do you have into key data and intelligence required to manage this process?

Technology - What level of automation have you used to support this process?  How is automation integrated and aligned?

Performance - What do you measure?  How frequently?  What is your actual performance?

Consistent Process Documentation

Process mapping is a valuable tool that can be used to document processes in a graphical format. This approach can help to visually uncover gaps and bottlenecks in any process. Using a swim-lane methodology helps to further identify individuals or groups involved in a process and ensure they understand how their work impacts others in the process.

At Visible Progress we help teams learn to use these techniques to document, train and improve their business processes. These techniques help to build better and more unified teams. Create understanding of dependencies across business areas and ultimately demonstrate how your processes ultimately result in customer satisfaction or dissatisfaction.

Why use swim-lane Process Mapping?

Using this method, we have been able to help businesses simplify complex tasks, understand where delays or bottlenecks in their process are creating higher costs, and eliminate or reduce the number of redundant tasks. When companies embrace this discipline they continue to see improvements to their business as employees use these tools to teach and train new employees and to modify or develop new processes.

Why Act Now?

Through effective process documentation, our customers have been able to save hundreds of thousands of dollars while reducing hundreds of hours of wasted employee time.